takabet Privacy Policy

1.1 Registration and Account Information

When opening an account at takabet, you are required to provide certain mandatory information. This information is essential for account verification and service delivery:

• Full name (as per National ID or passport)
• Date of birth (for age verification — confirming 21+)
• Mobile number (for OTP verification)
• Email address
• Username and password

1.2 Identity Verification Information (KYC)

During account verification we may collect the following document information:

• Copy of National ID (NID) or passport
• Mobile banking account details (bKash, Nagad, Rocket, Upay — for deposits and withdrawals only)
• Proof of address (where applicable)

This verification process is part of ensuring responsible gaming. Details about responsible gaming policy are discussed on the Responsible Gaming page.

1.3 Automatically Collected Information

When you use the takabet platform, certain technical information is recorded automatically:

• IP address and device type
• Browser information and operating system
• Session duration and login time
• Click and navigation patterns
• Betting and gaming activity logs

1.4 Transaction Information

During deposits and withdrawals we process the following financial information:

• Mobile wallet number (bKash / Nagad / Rocket / Upay)
• Transaction amount and time
• Transaction reference number
• Account balance history

The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000. This transaction information is processed through secure encryption.

2.1 Purpose of Service Operation

Collected information is primarily used for the following purposes:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Storing gaming history and betting records
• Calculating bonuses and cashback (including VIP cashback)
• Providing customer support

2.2 Security and Fraud Prevention

By analysing user data we ensure the security of the platform. Suspicious logins, unusual transaction patterns, or attempts to create multiple accounts are detected automatically. This is essential to protect the interests of all users.

2.3 Communication and Notifications

We may contact you at the mobile number and email address you have provided regarding the following:

• Account verification OTP
• Transaction confirmation messages
• Password reset links
• Important security alerts
• Bonus and promotional updates (subject to your consent)

You can unsubscribe from promotional messages at any time.

2.4 Service Improvement

By analysing usage patterns we continuously improve the platform's functionality, game selection, and user experience. This analysis is done in aggregate form and is not used to identify individuals.

3.1 Service Provider Partners

takabet works with a select number of third parties who assist in operating our services. These partners include:

• Payment processors (bKash, Nagad, Rocket, Upay)
• Game software providers (Pragmatic Play, PG Soft, JILI, Evolution, and others)
• Data analytics tool providers
• Cybersecurity and fraud detection firms

Only the information necessary for service operations is shared with these partners. They are contractually bound to comply with the terms of our privacy policy.

3.2 Legal Obligations

Under applicable laws of Bangladesh, we may be required to disclose specific information in order to comply with a lawful order from the relevant authority or court. In such cases only the requested information will be provided.

3.3 Sale of Data for Marketing Purposes Is Prohibited

takabet does not under any circumstances sell, rent, or transfer your personal information to third parties for commercial purposes. Your information belongs to you, and the sole purpose of using it is to provide you with better service.

4.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. takabet uses cookies for the following reasons:

• Maintaining login sessions — using the platform without entering a password each time
• Remembering language and preference settings
• Measuring platform performance
• Displaying relevant offers

4.2 Types of Cookies

We use three types of cookies:

• Essential Cookies: Necessary for the platform to function properly — disabling these will prevent many features from working.
• Analytics Cookies: For understanding user behaviour — analysed in aggregate form.
• Preference Cookies: For storing your personal settings and preferences.

4.3 Cookie Controls

You can block or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not function properly.

5.1 Technical Security

takabet applies the highest technical security measures. We follow the methods below to keep your information secure:

• SSL/TLS encryption — all data transfers occur through encrypted channels
• Password hashing — your password is not stored in plain text
• Two-Factor Authentication (2FA) option
• Firewall and intrusion detection systems
• Regular security audits

5.2 Organisational Security

Alongside technical measures, we ensure institutional security. Only authorised staff have access to user data and every access is logged. All staff have completed privacy policy training.

5.3 Steps in the Event of a Data Breach

If a data breach occurs, we will notify the affected users as quickly as possible and take appropriate steps to mitigate harm. If you identify any security issue, please inform our support team immediately.

6.1 Data for Active Accounts

We retain your information for the entire time your account remains active. This information is needed to provide services, process transactions, and communicate with you.

6.2 Retention After Account Closure

Even after an account is closed or deactivated, certain information is retained for a specified period:

• Financial transaction records: as required by law
• KYC documents: for verification needs
• Gaming history: in consideration of potential dispute resolution

At the end of the specified period, the information is securely deleted or anonymised.

6.3 Backup Systems

Data stored in system backups is managed separately from the active database. These backups are kept solely for the purpose of service recovery and are deleted at regular intervals.

7.1 Right to Access Information

You can find out what information takabet holds about you. Most information is directly visible from the account dashboard. For more detailed information, submit a request to our support team.

7.2 Right to Correct Information

If any of your information is incorrect or outdated, you can request a correction. For verified information (such as name and date of birth), supporting documents must be submitted for correction.

7.3 Request to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may be essential for us to retain due to legal obligations — in such cases we will explain the reason.

7.4 Right to Opt Out of Marketing Communications

You can unsubscribe from promotional messages and emails through your account settings or by contacting the support team. However, transaction-related and security notifications cannot be turned off, as these are part of the service.

7.5 Complaints and Requests Process

For any privacy-related complaints or requests, contact us via our 24/7 live chat or email. We provide support in both Bengali and English. Requests are normally responded to within business days.

8.1 Age Restriction

takabet strictly follows a 21+ age policy. No person under the age of 21 is permitted to open an account or use the platform. Providing a date of birth at registration is mandatory, and age is verified during the KYC process.

8.2 Collection of Minors' Information Prohibited

We do not knowingly collect information from any minor. If someone opens an account using a false age and this is later proven, their account will be closed and their information will be securely deleted. Parents or guardians may notify us of an unauthorised account opened by a child.

9.1 Change Notification

This privacy policy may be updated from time to time. The policy may be revised due to service improvements, legal changes, or technical changes. For significant changes, a notification will be sent to your registered email or mobile number.

9.2 Effective Date of Changes

The updated policy will take effect from the date it is published on this page. Continued use of the platform after any changes will be taken as your acceptance of the new policy. It is therefore advisable to read this document once after each update.

9.3 Previous Versions

A copy of a previous version may be requested if needed. Please contact our support team for this. To find answers to general questions about our service, visit the FAQ page.

10.1 Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Chat with us directly 24/7 from any page on the platform
• Email: [email protected]

Our support team is ready to assist in both Bengali and English.

10.2 Response Time

Direct support is available via live chat. Email requests are responded to within business days. Complex privacy requests (such as data deletion or correction) may take a little longer to process.

10.3 More Information

To learn about takabet's services, history, and goals, read our About Us page. Detailed information about various aspects of the platform is available there.